Kris Incorp provides System maintenance and support that includes re-engineering, application management and support, performance tuning, testing services, documentation, and helpdesk support. Our maintenance and support model involves concise documentation and reviews. We perform maintenance of high transactional/impacted applications that run business on mid-range machines. Our Technical Support team has tremendous skills in organizing 24×7 technical support functions effectively and efficiently. Our international standard of technical support can answer your requests by our Level 1, Level 2 and Level 3 technical support process, and also follow escalation procedures.
Maintenance and Support Functions
Kris Incorp's iSeries maintenance and support functions includes:- Production Support/Maintenance
- Incident Management
- Root-cause analysis (RCA)
- Enhancements of existing application
- Testing (Unit/Integration/BUAT)
- Release Management
- Documentation Management
Application Integration Functions
Our iSeries team is expert in performing integration functions across several platforms namely iSeries, Windows, Linux & UNIX and various databases including DB2, MS-SQL Server, MySQL, Oracle, to name a few. We have executed several projects involving application integration, using IBM products such as WebSphere and Microsoft products like .NET, Java and PHP. Kris Incorp also has the experience to help you to choose right modernization tools to leverage into present-day technologies. In addition, we ensure smooth integration with other platforms and applications, and also help migrating existing technologies based on clients’ business needs. Kris Incorp team has executed several large projects that use industries best practices and SDLC.
- Modernize legacy applications to choose right tools to leverage into present-day technologies
- Designed & developed complex Service Oriented Architecture (SOA) based applications
- Specialists in 3-tier application architecture implementation
- Expert in design and developing database entity relationships and system analysis
Kris Incorp follows industry’s best practices towards application development, not only on quality delivery, but also within the budget and schedule. Our methodology towards continuous improvement, communication and collaboration ensures our clients are kept aware of the process flows and project status. By using in-house tools for project and process management to ensure we are able to build innovative applications to meet clients’ business needs. With our cost effective solutions in iSeries consulting, application development and software maintenance services, customers have gained to reduced support costs, improved reliability, availability and performance of the infrastructure, databases, operations, applications and interfaces.